A quick guide to our shipping, returns, and product policies.

FAQs

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When will my order ship?

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once shipped, you’ll receive a tracking number via email to monitor your order in real time.

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How do I track my order?

You can track your shipment anytime through our Track My Order page using your email or tracking number.

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What if I entered the wrong address?

f your order hasn’t shipped yet, we’ll help update it.

If it’s already in transit, we’ll assist with re-routing or reshipping (a fee may apply).

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My item arrived damaged, what should I do?

Please contact us within 3 days of delivery with clear photos or videos of the issue.

Once verified, our team will offer a replacement or solution according to our warranty.

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Do you offer FREE shipping?

Yes! We currently offer Free Standard Shipping for a limited time.

Express options are also available at checkout for faster delivery.

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How can I contact support?

📧 support@celinva.com
Our team replies within 24 business hours.

  • FAST & FREE SHIPPING

    Free ground shipping on all orders

  • SECURE PAYMENT

    All payments are processed securely

  • CUSTOMER SERVICE

    Provide 24/7 support at support@celinva.com

  • 1% DONATED ANNUALLY

    To forest and wildlife conservation projects